Customer Policies

Ordering & confirmation

Order by Friday at 11:59 PM PT for the following week. We accept up to 12 meals total per fulfillment week, shared across delivery and pickup. Saved pending orders reserve capacity; the menu shows SOLD OUT when that week's capacity is reached.

You can mix salad proteins and schedule multiple dates in one weekly cart. Check every item's protein, quantity, date, and your contact details before submitting. An order receipt means your request was saved. Your order is confirmed only after Jibbap X verifies payment and sends a confirmation.

Use the payment instructions and order ID provided after your receipt is verified. If you use JIBBAP40, please wait for first-order eligibility review and payment instructions before paying. The discount applies to eligible food, not delivery fees.

Delivery

Delivery is available Monday and Thursday in Irvine, Santa Ana, Midway City, Newport Beach, Garden Grove, and Westminster. For another city, contact us before ordering.

Each delivery date has its own fee: $10 below a $50 food subtotal; free at $50 or more before discounts. Different proteins arriving together do not create extra delivery fees. One delivery address applies to the weekly checkout.

Provide a complete address, apartment or suite number, access instructions, and a reachable phone number. Be available to receive and refrigerate your meals promptly. If access, timing, or a missed delivery becomes an issue, contact us with your order ID so we can coordinate the next step.

Free pickup

Irvine: Monday–Saturday. Westminster: Monday–Friday. Pickup hours are 8 AM–9 PM PT. Choose your location and dates at checkout; one pickup location applies to the weekly order.

The exact pickup address is sent only in your confirmed-order email. Bring your order ID. If you need help with your pickup time or miss your planned pickup, email us to discuss availability.

Changes, cancellations & order problems

Email info@jibbapx.com with your order ID as soon as you need a change or cancellation. Requests are reviewed based on preparation and fulfillment progress. A request is not processed until we confirm it in writing.

If an item is missing, incorrect, damaged, or raises a food-quality concern, contact us promptly with your order ID and details; photos can help us review the issue. We will review the circumstances and confirm any replacement, credit, or refund in writing. If an ingredient or dish becomes unavailable, we will contact you to discuss an alternative.

Allergies & safe storage

Tell us about allergies before ordering. Our meals are prepared in a shared environment, and we cannot guarantee an allergen-free meal or accommodate every dietary request. Ask us to confirm whether an item is suitable before placing your order. Nutrition figures are estimates.

Refrigerate perishable meals promptly at 40°F or below. Do not leave them unrefrigerated for more than 2 hours, or 1 hour above 90°F. Follow any meal-specific storage or reheating instructions. Do not eat food you suspect may be unsafe.

Food-handling reference: USDA guidance for take-out and delivered foods.

Your order information

We use your name, contact information, delivery address where applicable, and order details to process your order, arrange fulfillment, and communicate updates. Website, order-administration, email, and payment services help us provide these services. Send questions about your order information to the email below.